How does the resolution decision work?

You configure resolution rules by return reason and item condition. The system applies the rules automatically (e.g., full refund for unopened items, 50% store credit for opened items) and processes the resolution on receipt.

How does warehouse inspection work?

Each received return goes through an inspection queue. Warehouse staff record the condition, take photos, and assign a disposition (restock, refurbish, liquidate, discard). The system updates inventory accordingly.

What analytics are available on returns?

The analytics dashboard shows return rate by product, category, reason code, and sales channel. This data helps identify product quality issues, misleading listings, and size/fit problems.

E-commerce & Retail

Build a Returns & Reverse Logistics Management with AI - in Hours

ProjectCode generates a complete, production-ready Returns & Reverse Logistics Management from a single natural language prompt. In hours instead of months, you get a React frontend, NestJS REST API, PostgreSQL database, and authentication - fully integrated, live-previewed, and deployed to a URL you own.

Estimated build time: 2–4 hours

Build my Returns Management now View pricing

Free to start · No credit card required

The Challenge

Why building a Returns Management from scratch is hard

Building a Returns & Reverse Logistics Management from scratch requires months of development time and significant engineering resources. Teams struggle to coordinate frontend, backend, database, and authentication while managing returns management-specific business logic, integrations, and role-based access rules.

What's Included

Everything your Returns Management needs

ProjectCode generates a production-ready Returns Management with all the modules your team needs from day one.

Self-service returns portal for customers

Return reason classification and quality triage

Prepaid return label generation via carrier API

Refund vs store credit vs exchange decision engine

Return merchandise authorization (RMA) tracking

Returned goods inspection and grading workflow

Restocking or disposal routing rules

Analytics: return rate by product, reason, and channel

Architecture

How it's built

The generated Returns Management follows production-grade architecture patterns.

React 18 + TypeScript frontend with role-based dashboards tailored for returns management workflows

NestJS REST API with dedicated returns management modules, DTOs, validators, and service layer

PostgreSQL relational schema with normalized tables for all returns management entities

JWT + Google OAuth authentication with granular permission gates per role

Real-time Socket.IO events for live returns management status updates and notifications

Managed hosting with one-click deploy, custom domain, and auto-SSL

Database

PostgreSQL schema designed for Returns Management

ProjectCode generates a normalized, indexed PostgreSQL schema with the right tables and relationships for your use case. You own the schema and can evolve it freely.

return_requests (id, order_id, customer_id, items jsonb, reason, condition_reported, status, rma_number, created_at, resolved_at)
return_labels (id, return_request_id, carrier, tracking_number, label_url, created_at, used_at)
inspections (id, return_request_id, items_inspected jsonb, condition, disposition, inspector_id, inspected_at, notes)
refunds (id, return_request_id, type, amount, credit_amount, processed_at, transaction_ref)

schema.sql (preview)

-- Generated by ProjectCode
-- Returns & Reverse Logistics Management schema

CREATE TABLE return_requests__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE return_labels__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE inspections__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE refunds__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

Tech Stack

Production-ready from day one

Every generated app uses a battle-tested stack you can deploy anywhere and own completely.

Frontend

React 18 + TypeScript + Tailwind CSS

Backend

NestJS 10 + Node.js + TypeScript

Database

PostgreSQL (managed or Supabase)

Auth

Email OTP · Google OAuth · GitHub OAuth

Deployment

Managed hosting · Custom domain · Auto-SSL

AI Models

Claude Sonnet · Claude Opus · Kimi

Try It Now

Example prompt to get started

Copy this prompt into ProjectCode and get a working app in minutes.

ProjectCode prompt

Build a returns management system for an apparel e-commerce brand with 10% return rate. Include a self-service customer portal for submitting returns with photo uploads, reason codes, automatic prepaid FedEx label generation, configurable resolution rules (refund if item is resalable, store credit if opened, exchange if requested), warehouse inspection grading workflow, restocking vs liquidation routing, and analytics on return rate by SKU and reason.

Build this now - it's free

Deployment

Deploy your Returns Management anywhere

Managed hosting

One-click deploy to a live URL managed by ProjectCode.

Custom domain

Connect your own domain with auto-provisioned SSL via Cloudflare.

GitHub export

Push to your GitHub repo and self-host or deploy via Vercel, Railway, or AWS.

Docker ready

Export a Dockerfile and docker-compose for any containerized environment.

Pricing

Start free, scale as you grow

No per-seat fees. No vendor lock-in. Token-based pricing that scales with your usage.

Free

Start building your first app. Live preview, managed hosting, and full code export included.

Token Packs

From $5

Purchase token packs that roll over every month. Build more, pay only for what you use.

Enterprise

Custom

Custom models, SLA, SSO, and private cloud deployment for large teams.

See full pricing details

FAQ

Common questions about building a Returns Management

Yes. The customer portal lets buyers select the order, choose items to return, select a reason, and generate a prepaid return label - all without contacting support.

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Build your Returns Management in hours, not months

Start free. No credit card. Your first app is live in minutes.

Get started free