Refund Policy

ProjectCode is an AI-powered platform owned and operated by Lenditt Innovations & Technologies Pvt Ltd (“Company,” “we,” “us,” or “our”), a company duly incorporated and validly existing in India under the provisions of the Companies Act, 2013. The platform is designed to support and empower developers as well as non-technical users, including entrepreneurs, collaborators, and visitors to create, share, and deploy web applications using natural-language inputs (“User,” “you,” or “your”).

This Refund Policy (“Policy”) explains your rights and our practices regarding refunds for purchases made on ProjectCode. It applies to all transactions for subscriptions, add-ons, one-time purchases, and any other paid features or services offered on the platform.

By purchasing or subscribing to any paid Services, you acknowledge and agree to this Policy.

Scope and General Principles

• Except as expressly provided in this Policy, required by applicable law, or otherwise approved by the Company in its sole discretion, all payments made for the Services are non-refundable and non-exchangeable.
• This Policy applies to all subscription plans, usage-based services, add-ons, premium features, AI credits, deployment services, storage services, and other paid offerings made available through ProjectCode.
• Refunds shall not be granted where there is evidence of fraud, abuse of the Services, violation of the Terms of Service, unauthorised account sharing, excessive refund requests, payment disputes made in bad faith, or other manipulative conduct.
• Nothing in this Policy limits any rights that users may have under applicable consumer protection laws, including rights relating to services that are materially defective, unavailable, or not provided as described.
• Refund requests must be submitted within the applicable period specified in this Policy.
• Where a refund is approved, the Company may suspend, revoke, or terminate access to the relevant Services, subscription, credits, features, workspaces, or associated benefits.

Refund Eligibility

Subject to applicable law, a user may request a refund within fourteen (14) calendar days of the initial purchase of a paid subscription if:

• the subscription was purchased directly from ProjectCode;
• the user has not materially consumed or substantially utilized the paid Services; and
• the refund request complies with this Policy.

Renewals: Subscription renewal payments are generally non-refundable once processed. However, the Company may, in its sole discretion, consider refund requests submitted within seven (7) calendar days following a renewal charge.

AI Credits and Usage-Based Services: AI credits, compute credits, deployment credits, usage-based charges, API usage charges, storage fees, and similar consumption-based purchases are non-refundable once allocated, consumed, activated, or made available for use.

Enterprise and Custom Plans: Enterprise plans, custom contracts, volume commitments, implementation services, consulting services, migration services, and bespoke commercial arrangements shall be governed by the applicable commercial agreement and may not be refundable except as expressly stated therein.

Technical Issues and Service Defects

If a user experiences a material technical issue, platform malfunction, prolonged service outage, or defect that substantially prevents access to or use of the Services as described, the user should promptly contact the Company’s support team.

The user must provide reasonable details regarding the issue, including screenshots, error logs, workspace information, transaction details, or other supporting information requested by the Company.

Where the Company determines that a material defect attributable to ProjectCode has substantially impaired the purchased Services and cannot be reasonably resolved within an appropriate timeframe, the Company may, at its discretion:

• provide technical remediation;
• extend the subscription period;
• provide service credits; or
• issue a partial or full refund, as appropriate.

Free Trials and Promotional Offers

• ProjectCode may offer free trials, promotional credits, beta access, discounts, or introductory offers from time to time.
• Unless otherwise specified, users are responsible for cancelling before the end of any trial period if they do not wish to be charged.
• Charges incurred after the expiry of a free trial are generally non-refundable unless required by applicable law or approved by the Company in accordance with this Policy.
• Promotional credits, bonus credits, complimentary usage allocations, and similar benefits have no cash value and are not redeemable for cash or refunds.

How to Request a Refund

To request a refund, users may contact the Company through:

• the support email address published on the ProjectCode website; or
• any other support channel designated by the Company from time to time.

Refund requests should include:

• the user’s registered email address;
• transaction details;
• date of purchase;
• reason for the refund request; and
• any supporting documentation reasonably requested by the Company.

The Company may request additional information to verify eligibility before processing any refund request.

The Company’s billing and transaction records shall be used for verification purposes, provided that nothing in this Policy limits any rights available under applicable law.

Refund Processing

• Approved refunds will generally be processed through the original payment method used for the transaction, subject to the policies of the relevant payment provider.
• Processing timelines may vary depending on the payment provider, banking institution, card issuer, or payment network.
• The Company shall not be responsible for delays caused by third-party payment processors, banks, or payment service providers.

Chargebacks and Payment Disputes

• Users are encouraged to contact the Company before initiating a chargeback, payment reversal, or dispute through a bank, card issuer, or payment service provider.
• Where a chargeback or payment dispute is initiated, the Company may temporarily suspend access to the Services while the matter is investigated.
• The Company reserves the right to provide transaction records, usage records, account activity logs, subscription information, and other relevant information to payment providers in connection with any dispute.
• Nothing in this Policy limits any rights a user may have under applicable consumer protection laws or payment network rules.

Discretionary Refunds

The Company may, in its sole discretion, grant a full refund, partial refund, account credit, subscription extension, or other accommodation, even where a user is not otherwise entitled to a refund under this Policy.

Each request shall be reviewed on a case-by-case basis, considering factors such as:

• nature of the Services purchased;
• extent of usage or consumption;
• timing of the request;
• technical issues encountered;
• account history; and
• applicable legal requirements.

Any discretionary refund granted by the Company shall not create any obligation to grant similar refunds in the future.

Changes to this Policy

• The Company may modify or update this Policy from time to time.
• Any revised version shall become effective upon publication on the ProjectCode website or platform unless otherwise stated.

Governing Law and Dispute Resolution

• This Policy shall be governed by and construed in accordance with the laws of India.
• Any dispute arising out of or relating to this Policy shall be governed by the dispute resolution provisions contained in the ProjectCode Terms of Service.
• Subject to applicable law and the ProjectCode Terms of Service, the courts having jurisdiction at Ahmedabad, Gujarat shall have exclusive jurisdiction over matters arising from or relating to this Policy.