What is a CMDB and does the system include one?

A CMDB (Configuration Management Database) tracks IT assets and their relationships. The generated system includes a CMDB where you register servers, software, and dependencies, and link them to tickets.

How do change advisory board approvals work?

Change requests above a configured risk threshold require CAB approval. The system routes the request to configured approvers and enforces a review window before the change can be scheduled.

Can end users submit tickets through the self-service portal?

Yes. The self-service portal lets employees search the knowledge base first. If they cannot find an answer, they submit a ticket with a form that collects the right information based on the request category.

Business Operations

Build a IT Ticketing System with AI - in Hours

ProjectCode generates a complete, production-ready IT Ticketing System from a single natural language prompt. In hours instead of months, you get a React frontend, NestJS REST API, PostgreSQL database, and authentication - fully integrated, live-previewed, and deployed to a URL you own.

Estimated build time: 2–4 hours

Build my Ticketing now View pricing

Free to start · No credit card required

The Challenge

Why building a Ticketing from scratch is hard

Building a IT Ticketing System from scratch requires months of development time and significant engineering resources. Teams struggle to coordinate frontend, backend, database, and authentication while managing ticketing-specific business logic, integrations, and role-based access rules.

What's Included

Everything your Ticketing needs

ProjectCode generates a production-ready Ticketing with all the modules your team needs from day one.

Incident, service request, and change request management

Self-service portal with searchable IT knowledge base

Asset inventory linked to tickets

SLA tracking with priority-based escalation

Approval workflows for change requests

CMDB (Configuration Management Database)

Problem management with root cause analysis links

ITIL-aligned workflow templates (Incident, Problem, Change)

Architecture

How it's built

The generated Ticketing follows production-grade architecture patterns.

React 18 + TypeScript frontend with role-based dashboards tailored for ticketing workflows

NestJS REST API with dedicated ticketing modules, DTOs, validators, and service layer

PostgreSQL relational schema with normalized tables for all ticketing entities

JWT + Google OAuth authentication with granular permission gates per role

Real-time Socket.IO events for live ticketing status updates and notifications

Managed hosting with one-click deploy, custom domain, and auto-SSL

Database

PostgreSQL schema designed for Ticketing

ProjectCode generates a normalized, indexed PostgreSQL schema with the right tables and relationships for your use case. You own the schema and can evolve it freely.

tickets (id, type, title, description, priority, status, requester_id, assignee_id, sla_deadline, asset_id, category, created_at, resolved_at)
assets (id, name, type, serial_number, owner_id, location, status, purchase_date, warranty_expiry, ci_data jsonb)
change_requests (id, ticket_id, risk_level, rollback_plan, approval_chain jsonb, scheduled_at, status)
problems (id, title, related_incident_ids jsonb, root_cause, workaround, resolution, status, owner_id)

schema.sql (preview)

-- Generated by ProjectCode
-- IT Ticketing System schema

CREATE TABLE tickets__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE assets__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE change_requests__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE problems__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

Tech Stack

Production-ready from day one

Every generated app uses a battle-tested stack you can deploy anywhere and own completely.

Frontend

React 18 + TypeScript + Tailwind CSS

Backend

NestJS 10 + Node.js + TypeScript

Database

PostgreSQL (managed or Supabase)

Auth

Email OTP · Google OAuth · GitHub OAuth

Deployment

Managed hosting · Custom domain · Auto-SSL

AI Models

Claude Sonnet · Claude Opus · Kimi

Try It Now

Example prompt to get started

Copy this prompt into ProjectCode and get a working app in minutes.

ProjectCode prompt

Build an IT ticketing system for a 1,000-person company's IT helpdesk. Include incident, service request, and change request management aligned to ITIL practices, a self-service portal with knowledge base, asset inventory linked to tickets, SLA policies per priority level, change advisory board approval workflows for high-risk changes, problem management with root cause tracking, and a CMDB for configuration items.

Build this now - it's free

Deployment

Deploy your Ticketing anywhere

Managed hosting

One-click deploy to a live URL managed by ProjectCode.

Custom domain

Connect your own domain with auto-provisioned SSL via Cloudflare.

GitHub export

Push to your GitHub repo and self-host or deploy via Vercel, Railway, or AWS.

Docker ready

Export a Dockerfile and docker-compose for any containerized environment.

Pricing

Start free, scale as you grow

No per-seat fees. No vendor lock-in. Token-based pricing that scales with your usage.

Free

Start building your first app. Live preview, managed hosting, and full code export included.

Token Packs

From $5

Purchase token packs that roll over every month. Build more, pay only for what you use.

Enterprise

Custom

Custom models, SLA, SSO, and private cloud deployment for large teams.

See full pricing details

FAQ

Common questions about building a Ticketing

The generated system follows ITIL 4 best practices for incident, problem, and change management. The workflow templates, SLA models, and terminology align with ITIL conventions.

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Build your Ticketing in hours, not months

Start free. No credit card. Your first app is live in minutes.

Get started free