How do SLA policies work?

SLAs are configured by ticket priority (urgent, high, normal, low) with first-response and resolution time targets. The system starts the clock at ticket creation and escalates to supervisors before a breach.

What is collision detection?

Collision detection shows agents when another agent is already viewing or replying to a ticket, preventing two agents from sending conflicting responses simultaneously.

Can I route tickets by agent skill?

Yes. Agents have skill tags (billing, technical, onboarding). Incoming tickets are tagged by topic and routed to an available agent with the matching skill.

Business Operations

Build a Helpdesk & Support Ticketing System with AI - in Hours

ProjectCode generates a complete, production-ready Helpdesk & Support Ticketing System from a single natural language prompt. In hours instead of months, you get a React frontend, NestJS REST API, PostgreSQL database, and authentication - fully integrated, live-previewed, and deployed to a URL you own.

Estimated build time: 2–4 hours

Build my Helpdesk now View pricing

Free to start · No credit card required

The Challenge

Why building a Helpdesk from scratch is hard

Building a Helpdesk & Support Ticketing System from scratch requires months of development time and significant engineering resources. Teams struggle to coordinate frontend, backend, database, and authentication while managing helpdesk-specific business logic, integrations, and role-based access rules.

What's Included

Everything your Helpdesk needs

ProjectCode generates a production-ready Helpdesk with all the modules your team needs from day one.

Multi-channel ticket intake: email, form, live chat, API

Ticket assignment with round-robin and skill-based routing

SLA rules with automated escalation on breach

Saved replies and macro templates for fast response

Customer satisfaction (CSAT) surveys post-resolution

Merge, split, and link related tickets

Collision detection to prevent duplicate replies

Reports: ticket volume, first response time, CSAT, agent throughput

Architecture

How it's built

The generated Helpdesk follows production-grade architecture patterns.

React 18 + TypeScript frontend with role-based dashboards tailored for helpdesk workflows

NestJS REST API with dedicated helpdesk modules, DTOs, validators, and service layer

PostgreSQL relational schema with normalized tables for all helpdesk entities

JWT + Google OAuth authentication with granular permission gates per role

Real-time Socket.IO events for live helpdesk status updates and notifications

Managed hosting with one-click deploy, custom domain, and auto-SSL

Database

PostgreSQL schema designed for Helpdesk

ProjectCode generates a normalized, indexed PostgreSQL schema with the right tables and relationships for your use case. You own the schema and can evolve it freely.

tickets (id, subject, status, priority, channel, customer_id, assignee_id, sla_deadline, tags jsonb, created_at, resolved_at)
messages (id, ticket_id, author_id, author_type, content, attachments jsonb, is_internal, created_at)
sla_policies (id, name, priority, first_response_hours, resolution_hours, workspace_id)
agents (id, user_id, team_ids jsonb, skills jsonb, max_tickets, is_active, workspace_id)

schema.sql (preview)

-- Generated by ProjectCode
-- Helpdesk & Support Ticketing System schema

CREATE TABLE tickets__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE messages__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE sla_policies__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE agents__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

Tech Stack

Production-ready from day one

Every generated app uses a battle-tested stack you can deploy anywhere and own completely.

Frontend

React 18 + TypeScript + Tailwind CSS

Backend

NestJS 10 + Node.js + TypeScript

Database

PostgreSQL (managed or Supabase)

Auth

Email OTP · Google OAuth · GitHub OAuth

Deployment

Managed hosting · Custom domain · Auto-SSL

AI Models

Claude Sonnet · Claude Opus · Kimi

Try It Now

Example prompt to get started

Copy this prompt into ProjectCode and get a working app in minutes.

ProjectCode prompt

Build a helpdesk for a SaaS company with 5 support agents handling 200 tickets per day. Include multi-channel intake (email and web form), SLA policies per ticket priority, round-robin and skill-based assignment, saved replies, internal notes, CSAT surveys after ticket close, ticket collision detection, a customer portal for ticket tracking, and reports on first response time, resolution time, and agent throughput.

Build this now - it's free

Deployment

Deploy your Helpdesk anywhere

Managed hosting

One-click deploy to a live URL managed by ProjectCode.

Custom domain

Connect your own domain with auto-provisioned SSL via Cloudflare.

GitHub export

Push to your GitHub repo and self-host or deploy via Vercel, Railway, or AWS.

Docker ready

Export a Dockerfile and docker-compose for any containerized environment.

Pricing

Start free, scale as you grow

No per-seat fees. No vendor lock-in. Token-based pricing that scales with your usage.

Free

Start building your first app. Live preview, managed hosting, and full code export included.

Token Packs

From $5

Purchase token packs that roll over every month. Build more, pay only for what you use.

Enterprise

Custom

Custom models, SLA, SSO, and private cloud deployment for large teams.

See full pricing details

FAQ

Common questions about building a Helpdesk

Yes. The customer portal lets users log in to view ticket status, add replies, and see resolution history. They receive email notifications when their ticket is updated.

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Build your Helpdesk in hours, not months

Start free. No credit card. Your first app is live in minutes.

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