Can I set proactive chat triggers?

Yes. Configure triggers based on page URL pattern, time on page, and visitor segment. Proactive messages fire automatically without the visitor clicking the chat button.

How many concurrent chats can an agent handle?

Agents have a configurable max_concurrent setting. When an agent reaches capacity, new chats are queued and the visitor sees an estimated wait time.

Can a chatbot handle initial questions before routing to an agent?

Yes. Describe the bot's handling logic in your prompt (e.g., answer from knowledge base, collect email, then escalate to agent). ProjectCode generates the bot module with the handoff trigger.

Business Operations

Build a Live Chat Platform with AI - in Hours

ProjectCode generates a complete, production-ready Live Chat Platform from a single natural language prompt. In hours instead of months, you get a React frontend, NestJS REST API, PostgreSQL database, and authentication - fully integrated, live-previewed, and deployed to a URL you own.

Estimated build time: 2–4 hours

Build my Live Chat now View pricing

Free to start · No credit card required

The Challenge

Why building a Live Chat from scratch is hard

Building a Live Chat Platform from scratch requires months of development time and significant engineering resources. Teams struggle to coordinate frontend, backend, database, and authentication while managing live chat-specific business logic, integrations, and role-based access rules.

What's Included

Everything your Live Chat needs

ProjectCode generates a production-ready Live Chat with all the modules your team needs from day one.

Real-time visitor chat widget with customizable branding

Proactive chat triggers based on page and time-on-page

Agent queue management with wait time display

Chat routing by language, product, or page context

Canned responses and rich media support in chat

Bot handoff and bot-to-human escalation rules

Chat transcript email to visitor after session

Analytics: volume by hour, first response time, satisfaction, missed chats

Architecture

How it's built

The generated Live Chat follows production-grade architecture patterns.

React 18 + TypeScript frontend with role-based dashboards tailored for live chat workflows

NestJS REST API with dedicated live chat modules, DTOs, validators, and service layer

PostgreSQL relational schema with normalized tables for all live chat entities

JWT + Google OAuth authentication with granular permission gates per role

Real-time Socket.IO events for live live chat status updates and notifications

Managed hosting with one-click deploy, custom domain, and auto-SSL

Database

PostgreSQL schema designed for Live Chat

ProjectCode generates a normalized, indexed PostgreSQL schema with the right tables and relationships for your use case. You own the schema and can evolve it freely.

sessions (id, visitor_id, page_url, referrer, initiated_at, ended_at, agent_id, status, satisfaction)
messages (id, session_id, sender_id, sender_type, content, type, attachments jsonb, sent_at, read_at)
chat_agents (id, user_id, status, max_concurrent, skills jsonb, current_load, workspace_id)
proactive_rules (id, page_pattern, time_on_page_seconds, visitor_type, message, is_active, workspace_id)

schema.sql (preview)

-- Generated by ProjectCode
-- Live Chat Platform schema

CREATE TABLE sessions__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE messages__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE chat_agents__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE proactive_rules__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

Tech Stack

Production-ready from day one

Every generated app uses a battle-tested stack you can deploy anywhere and own completely.

Frontend

React 18 + TypeScript + Tailwind CSS

Backend

NestJS 10 + Node.js + TypeScript

Database

PostgreSQL (managed or Supabase)

Auth

Email OTP · Google OAuth · GitHub OAuth

Deployment

Managed hosting · Custom domain · Auto-SSL

AI Models

Claude Sonnet · Claude Opus · Kimi

Try It Now

Example prompt to get started

Copy this prompt into ProjectCode and get a working app in minutes.

ProjectCode prompt

Build a live chat platform for a B2B SaaS company. Include a customizable chat widget, proactive triggers (fire chat after 45 seconds on pricing page), agent routing by product area, canned responses, file sharing in chat, bot-to-human escalation when bot confidence is low, post-chat satisfaction ratings, chat transcript emails to visitors, and an agent dashboard showing live queue and concurrent chats.

Build this now - it's free

Deployment

Deploy your Live Chat anywhere

Managed hosting

One-click deploy to a live URL managed by ProjectCode.

Custom domain

Connect your own domain with auto-provisioned SSL via Cloudflare.

GitHub export

Push to your GitHub repo and self-host or deploy via Vercel, Railway, or AWS.

Docker ready

Export a Dockerfile and docker-compose for any containerized environment.

Pricing

Start free, scale as you grow

No per-seat fees. No vendor lock-in. Token-based pricing that scales with your usage.

Free

Start building your first app. Live preview, managed hosting, and full code export included.

Token Packs

From $5

Purchase token packs that roll over every month. Build more, pay only for what you use.

Enterprise

Custom

Custom models, SLA, SSO, and private cloud deployment for large teams.

See full pricing details

FAQ

Common questions about building a Live Chat

The generated app produces a JavaScript snippet you paste into your website. The widget appears as a chat bubble and is fully customizable in colors, position, and greeting message.

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Build your Live Chat in hours, not months

Start free. No credit card. Your first app is live in minutes.

Get started free