What is a customer health score?

Health scores combine usage data, support ticket frequency, and satisfaction ratings into a single metric. Low-scoring customers are surfaced automatically so your team can intervene proactively.

Can the platform handle multiple support channels?

Yes. The unified inbox aggregates messages from email, live chat, and social channels. Agents work from one interface regardless of where the customer reached out.

Does the platform support shift scheduling for 24/7 teams?

Yes. The shift scheduler assigns agents to coverage windows and adjusts automatic ticket routing so that tickets only go to agents currently on shift.

Business Operations

Build a Customer Support Platform with AI - in Hours

ProjectCode generates a complete, production-ready Customer Support Platform from a single natural language prompt. In hours instead of months, you get a React frontend, NestJS REST API, PostgreSQL database, and authentication - fully integrated, live-previewed, and deployed to a URL you own.

Estimated build time: 2–4 hours

Build my Customer Support now View pricing

Free to start · No credit card required

The Challenge

Why building a Customer Support from scratch is hard

Building a Customer Support Platform from scratch requires months of development time and significant engineering resources. Teams struggle to coordinate frontend, backend, database, and authentication while managing customer support-specific business logic, integrations, and role-based access rules.

What's Included

Everything your Customer Support needs

ProjectCode generates a production-ready Customer Support with all the modules your team needs from day one.

Unified inbox aggregating email, chat, and social messages

Customer 360 view with history, orders, and subscription data

AI-suggested responses from knowledge base

Proactive support triggers based on user behavior

Satisfaction scores with trend tracking

Escalation path from AI to human agent

Tag-based ticket categorization and auto-assignment

Team performance reports and shift scheduling

Architecture

How it's built

The generated Customer Support follows production-grade architecture patterns.

React 18 + TypeScript frontend with role-based dashboards tailored for customer support workflows

NestJS REST API with dedicated customer support modules, DTOs, validators, and service layer

PostgreSQL relational schema with normalized tables for all customer support entities

JWT + Google OAuth authentication with granular permission gates per role

Real-time Socket.IO events for live customer support status updates and notifications

Managed hosting with one-click deploy, custom domain, and auto-SSL

Database

PostgreSQL schema designed for Customer Support

ProjectCode generates a normalized, indexed PostgreSQL schema with the right tables and relationships for your use case. You own the schema and can evolve it freely.

customers (id, name, email, plan, lifetime_value, health_score, tags jsonb, created_at)
conversations (id, customer_id, channel, status, priority, assignee_id, labels jsonb, created_at, resolved_at)
conversation_messages (id, conversation_id, sender_id, sender_type, content, attachments jsonb, created_at)
customer_events (id, customer_id, type, metadata jsonb, occurred_at, source)

schema.sql (preview)

-- Generated by ProjectCode
-- Customer Support Platform schema

CREATE TABLE customers__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE conversations__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE conversation_messages__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE customer_events__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

Tech Stack

Production-ready from day one

Every generated app uses a battle-tested stack you can deploy anywhere and own completely.

Frontend

React 18 + TypeScript + Tailwind CSS

Backend

NestJS 10 + Node.js + TypeScript

Database

PostgreSQL (managed or Supabase)

Auth

Email OTP · Google OAuth · GitHub OAuth

Deployment

Managed hosting · Custom domain · Auto-SSL

AI Models

Claude Sonnet · Claude Opus · Kimi

Try It Now

Example prompt to get started

Copy this prompt into ProjectCode and get a working app in minutes.

ProjectCode prompt

Build a customer support platform for a SaaS with 10,000 customers. Include a unified inbox for email, live chat, and Twitter DMs, a customer 360 view showing plan, usage, and conversation history, AI-suggested replies using our knowledge base, proactive health score alerts for at-risk customers, CSAT tracking, and shift scheduling for a 24/7 support team across 3 time zones.

Build this now - it's free

Deployment

Deploy your Customer Support anywhere

Managed hosting

One-click deploy to a live URL managed by ProjectCode.

Custom domain

Connect your own domain with auto-provisioned SSL via Cloudflare.

GitHub export

Push to your GitHub repo and self-host or deploy via Vercel, Railway, or AWS.

Docker ready

Export a Dockerfile and docker-compose for any containerized environment.

Pricing

Start free, scale as you grow

No per-seat fees. No vendor lock-in. Token-based pricing that scales with your usage.

Free

Start building your first app. Live preview, managed hosting, and full code export included.

Token Packs

From $5

Purchase token packs that roll over every month. Build more, pay only for what you use.

Enterprise

Custom

Custom models, SLA, SSO, and private cloud deployment for large teams.

See full pricing details

FAQ

Common questions about building a Customer Support

The AI module searches your knowledge base for articles relevant to the customer's message and surfaces the top matches as reply suggestions. Agents review and send with one click or customize before sending.

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Build your Customer Support in hours, not months

Start free. No credit card. Your first app is live in minutes.

Get started free