What is the change management process?

Change management prevents unplanned disruptions from IT changes. An RFC (Request for Change) is submitted with implementation plan and rollback plan. The CAB (Change Advisory Board) reviews and approves. Approved changes execute in a maintenance window and are reviewed post-implementation.

The Configuration Management Database stores records of IT assets (Configuration Items) and their relationships. It shows dependencies between servers, applications, and services. When an incident occurs, the CMDB shows what else might be affected by the failing CI.

How does automated ticket routing work?

Routing rules apply keyword matching and category selection from the submission form to automatically assign tickets to the correct team (e.g., 'VPN' keywords route to Network team, 'SAP' routes to ERP team). Rules can also set priority based on the affected service.

Business Operations

Build a IT Service Management (ITSM) Platform with AI - in Hours

ProjectCode generates a complete, production-ready IT Service Management (ITSM) Platform from a single natural language prompt. In hours instead of months, you get a React frontend, NestJS REST API, PostgreSQL database, and authentication - fully integrated, live-previewed, and deployed to a URL you own.

Estimated build time: 2–4 hours

Build my Ticket Support now View pricing

Free to start · No credit card required

The Challenge

Why building a Ticket Support from scratch is hard

Building a IT Service Management (ITSM) Platform from scratch requires months of development time and significant engineering resources. Teams struggle to coordinate frontend, backend, database, and authentication while managing ticket support-specific business logic, integrations, and role-based access rules.

What's Included

Everything your Ticket Support needs

ProjectCode generates a production-ready Ticket Support with all the modules your team needs from day one.

Incident management with priority and SLA tracking

Service catalog with request fulfillment workflows

Change management with CAB approval workflow

Problem management and root cause linking

CMDB (Configuration Management Database)

Knowledge base for agent self-service

Automated ticket routing by category and team

ITSM metrics: MTTR, SLA compliance, ticket backlog

Architecture

How it's built

The generated Ticket Support follows production-grade architecture patterns.

React 18 + TypeScript frontend with role-based dashboards tailored for ticket support workflows

NestJS REST API with dedicated ticket support modules, DTOs, validators, and service layer

PostgreSQL relational schema with normalized tables for all ticket support entities

JWT + Google OAuth authentication with granular permission gates per role

Real-time Socket.IO events for live ticket support status updates and notifications

Managed hosting with one-click deploy, custom domain, and auto-SSL

Database

PostgreSQL schema designed for Ticket Support

ProjectCode generates a normalized, indexed PostgreSQL schema with the right tables and relationships for your use case. You own the schema and can evolve it freely.

tickets (id, type, subject, description, requester_id, assignee_id, team_id, priority, status, sla_due, resolved_at, workspace_id)
services (id, name, category, sla_tier, owner_team_id, catalog_form jsonb, workspace_id)
changes (id, title, type, risk, impact, schedule, approvers jsonb, status, implementation_plan, rollback_plan)
cis (id, name, type, environment, owner_team_id, relationships jsonb, status, workspace_id)

schema.sql (preview)

-- Generated by ProjectCode
-- IT Service Management (ITSM) Platform schema

CREATE TABLE tickets__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE services__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE changes__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

CREATE TABLE cis__id (
  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
  created_at TIMESTAMPTZ DEFAULT NOW(),
  updated_at TIMESTAMPTZ DEFAULT NOW()
  -- ... auto-generated columns
);

Tech Stack

Production-ready from day one

Every generated app uses a battle-tested stack you can deploy anywhere and own completely.

Frontend

React 18 + TypeScript + Tailwind CSS

Backend

NestJS 10 + Node.js + TypeScript

Database

PostgreSQL (managed or Supabase)

Auth

Email OTP · Google OAuth · GitHub OAuth

Deployment

Managed hosting · Custom domain · Auto-SSL

AI Models

Claude Sonnet · Claude Opus · Kimi

Try It Now

Example prompt to get started

Copy this prompt into ProjectCode and get a working app in minutes.

ProjectCode prompt

Build an ITSM platform for a 5,000-user enterprise IT department. Include incident management with P1-P4 priority and SLA timers, a service catalog with request forms for common services (laptop, software, VPN access), change management with RFC submission and CAB approval, a problem record linking related incidents, a lightweight CMDB for server and application CIs, a knowledge base for agents, automated routing by keyword and category, and an ITSM dashboard with SLA compliance rate, open P1/P2 incidents, and average MTTR.

Build this now - it's free

Deployment

Deploy your Ticket Support anywhere

Managed hosting

One-click deploy to a live URL managed by ProjectCode.

Custom domain

Connect your own domain with auto-provisioned SSL via Cloudflare.

GitHub export

Push to your GitHub repo and self-host or deploy via Vercel, Railway, or AWS.

Docker ready

Export a Dockerfile and docker-compose for any containerized environment.

Pricing

Start free, scale as you grow

No per-seat fees. No vendor lock-in. Token-based pricing that scales with your usage.

Free

Start building your first app. Live preview, managed hosting, and full code export included.

Token Packs

From $5

Purchase token packs that roll over every month. Build more, pay only for what you use.

Enterprise

Custom

Custom models, SLA, SSO, and private cloud deployment for large teams.

See full pricing details

FAQ

Common questions about building a Ticket Support

A Service Level Agreement defines the expected response and resolution time based on incident priority. P1 (critical) might require 15-minute response and 4-hour resolution. The system tracks each ticket's SLA countdown and alerts when deadlines approach.

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Build it

Build your Ticket Support in hours, not months

Start free. No credit card. Your first app is live in minutes.

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